1. Who We Are

ThamesEliteClub.com is operated by ThamesEliteClub Limited, a registered company based in London, England. We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy outlines how we collect, use, share, and protect your personal information in compliance with UK and EU data protection laws, including the General Data Protection Regulation (GDPR).

2. Data We Collect

Information you provide directly:

• Email address
• Display name / member username
• Age verification data
• Contact form submissions
• Account preferences and settings

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on each page
• Device information (OS, screen resolution)
• Gameplay data and betting patterns
• Cookies and similar tracking technologies

3. How We Use Your Data

We use your personal information to:

• Create and maintain your account
• Provide and improve our services
• Verify your age and identity
• Process your communications and enquiries
• Detect and prevent fraud or security breaches
• Comply with legal and regulatory obligations
• Personalise your experience (if you consent)
• Send occasional service updates and important notices

4. Legal Basis for Processing

We process your personal information on the following legal bases under GDPR:

• Contract: Processing necessary to provide our services and fulfil our agreement with you
• Legal Obligation: Processing required by law, including age verification and anti-money laundering compliance
• Legitimate Interests: Processing to improve our platform, detect fraud, and enhance security
• Consent: Where you have explicitly consented, such as for marketing communications

5. Data Sharing

We do not sell your personal data. We may share your information with:

• Service Providers: Cloud hosting providers, payment processors, and analytics services necessary to operate our platform
• Legal Authorities: When required by law or to protect against illegal activities
• Business Partners: Only with your explicit consent, and never without your knowledge

All third parties are bound by confidentiality agreements and GDPR compliance requirements.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. Essential cookies are necessary for the platform to function. Analytics cookies help us understand user behaviour. Marketing cookies (only used if you consent) allow for personalised advertising. You can manage cookie preferences through your browser settings or our Cookie Policy page.

7. Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations:

• Account information: Retained for the duration of your membership and 2 years after account closure
• Gameplay data: Retained for 3 years for regulatory compliance
• Communications: Retained for 12 months or until enquiry resolution
• Cookies: Retain for up to 2 years depending on type

8. Your GDPR Rights

Under GDPR, you have the right to:

• Access: Obtain a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data (subject to legal retention obligations)
• Restrict Processing: Limit how we use your data
• Portability: Receive your data in a portable format
• Object: Opt out of certain processing activities
• Withdraw Consent: Withdraw any consent you have provided

To exercise these rights, contact our Data Protection Officer at dpo@thameseliteclub.com.

9. International Data Transfers

ThamesEliteClub is based in the UK. If we transfer your data to countries outside the UK or EEA, we ensure adequate safeguards are in place, including standard contractual clauses and adequacy decisions recognised under GDPR.

10. Children's Data

ThamesEliteClub is for users aged 18 and above only. We do not knowingly collect personal information from individuals under 18. If we become aware that a child has provided us with personal data, we will immediately delete such information and terminate the account.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes via email or through the platform. Your continued use of ThamesEliteClub constitutes your acceptance of the updated policy.

12. Contact Our Data Protection Officer

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about our data practices, please contact our Data Protection Officer:

• Email: dpo@thameseliteclub.com
• Postal: ThamesEliteClub Limited, Data Protection Officer, London, UK

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.