Responsible Gaming

Your wellbeing comes first. We provide the tools and support you need to play safely.

Entertainment Without Risk

ThamesEliteClub is built entirely around virtual coins — no real money, no real stakes, no financial risk. However, we recognise that any immersive experience has the potential to become compulsive if not approached mindfully. Our commitment is to make it easy for you to maintain a healthy relationship with our platform. Whether you play occasionally or regularly, we encourage you to play responsibly and take advantage of the tools we've designed with your wellbeing in mind.

Signs to Watch

If you notice any of these signs in yourself or someone else, it may be time to pause and reassess:

  • Playing more frequently or for longer than intended
  • Thinking about gaming even when not playing
  • Using gaming to escape problems or difficult emotions
  • Difficulty cutting down or stopping, despite wanting to
  • Neglecting friends, family, work, or hobbies due to gaming
  • Feeling anxious or irritable when unable to play
  • Chasing losses by continuing to play in hopes of winning more virtual coins
  • Lying to loved ones about how much time you spend gaming

None of these signs are judgements — they're simply markers that it's worth checking in with yourself and, if needed, seeking support.

Our Tools to Help You Play Safely

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Session Reminders

Set alerts to remind you after every 30, 60, or 90 minutes of play. A gentle notification lets you pause and reflect on your time spent.

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Reality Checks

View on-screen displays showing how long you've been playing and how many virtual coins you've used. Keep perspective with one click.

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Self-Exclusion

Temporarily or permanently exclude yourself from ThamesEliteClub. Once activated, you cannot access the platform or reverse the decision without contacting support.

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Cool-Down Period

Take a break without closing your account. Set a cool-down of 7, 30, or 90 days during which you cannot log in. After the period ends, you're in control.

Getting Help

If gaming is affecting your wellbeing or you're concerned about your habits, support is available. The following organisations provide free, confidential help:

GamCare

Free information, support and counselling for problem gambling

Visit GamCare

GambleAware

Help and resources for those affected by gambling-related harm

Visit GambleAware

ResponsibleGambling.org

Education and resources for safer gaming practices

Visit ResponsibleGambling.org

Gambling Therapy

Free practical advice and emotional support

Visit Gambling Therapy

Self-Assessment Checklist

Answer honestly to understand your relationship with gaming:

If you've ticked three or more boxes, please consider reaching out to one of the support services above. There's no shame — these organisations exist to help.

Contact Our Support Team

If you have concerns about your gaming habits or would like to activate any responsible gaming tools, our team is here to help. Reach out without hesitation:

Email: support@thameseliteclub.com
Response time: Within 24 hours on business days

All enquiries are handled with complete confidentiality.